SHIPPING & DELIVERY INFORMATION
Shipping General
At Lou Lou Shop, we're here to ensure your shopping journey is hassle-free! Please note that we're unable to send our items to Australia Post Parcel Pickups or PO Box addresses. So, please make sure you have a residential or commercial address ready when you check out.
Once your treasures are en route, they become your responsibility. If there's any damage or if something goes astray, no worries! Just reach out to us, and we'll provide you with all the assistance you need to sort things out with Australia Post.
Mistakes can happen, we get it! But if your package goes missing due to an incorrect address, unfortunately, we won't be able to offer refunds or replacements. So, take a moment to double-check that shipping information before finalising your order. If we need to resend it, standard postage charges will apply.
Shipping Costs
We offer a flat shipping rate of $15 for all orders, excluding furniture items. For orders over $150, we provide free shipping (excluding furniture items). Shipping costs for furniture items will be quoted individually.
Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Methods and Delivery Times
As our business is based in a non-metro area, please note that shipping times may be longer than usual. We offer the following shipping options:
Standard Shipping: Delivery within 5-10 business days.
Express Shipping: Delivery within 3-5 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to check the status of your delivery on the carrier's website.
Delivery Issues
If your order has not arrived within the expected delivery time frame, please contact us at hello@louloushop.com.au with your order number. We will investigate the issue and assist in locating your package.
International Shipping
Currently, we only ship within Australia. We do not offer international shipping at this time.
Delivery Address
Please ensure that all delivery details are correct at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged, please contact us at hello@louloushop.com.au within 7 days of receipt with your order number, a description of the damage, and photographic evidence. For lost parcels, please allow 14 business days from the shipping date before contacting us. If your item has not arrived in 14 days please let us know.
Furniture Shipping and Pick-Up
Shipping costs for furniture items will be quoted individually. Alternatively, you can arrange to pick up your furniture items from our warehouse. Please contact us at hello@louloushop.com.au to organise a pick-up.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about our shipping and delivery policy, please contact us at hello@louloushop.com.au. We are here to assist you and ensure your shopping experience with Lou Lou Shop is exceptional.
Thank you for shopping with us!
Lou Lou Shop
At Lou Lou Shop, we're here to ensure your shopping journey is hassle-free! Please note that we're unable to send our items to Australia Post Parcel Pickups or PO Box addresses. So, please make sure you have a residential or commercial address ready when you check out.
Once your treasures are en route, they become your responsibility. If there's any damage or if something goes astray, no worries! Just reach out to us, and we'll provide you with all the assistance you need to sort things out with Australia Post.
Mistakes can happen, we get it! But if your package goes missing due to an incorrect address, unfortunately, we won't be able to offer refunds or replacements. So, take a moment to double-check that shipping information before finalising your order. If we need to resend it, standard postage charges will apply.
Shipping Costs
We offer a flat shipping rate of $15 for all orders, excluding furniture items. For orders over $150, we provide free shipping (excluding furniture items). Shipping costs for furniture items will be quoted individually.
Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Methods and Delivery Times
As our business is based in a non-metro area, please note that shipping times may be longer than usual. We offer the following shipping options:
Standard Shipping: Delivery within 5-10 business days.
Express Shipping: Delivery within 3-5 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to check the status of your delivery on the carrier's website.
Delivery Issues
If your order has not arrived within the expected delivery time frame, please contact us at hello@louloushop.com.au with your order number. We will investigate the issue and assist in locating your package.
International Shipping
Currently, we only ship within Australia. We do not offer international shipping at this time.
Delivery Address
Please ensure that all delivery details are correct at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged, please contact us at hello@louloushop.com.au within 7 days of receipt with your order number, a description of the damage, and photographic evidence. For lost parcels, please allow 14 business days from the shipping date before contacting us. If your item has not arrived in 14 days please let us know.
Furniture Shipping and Pick-Up
Shipping costs for furniture items will be quoted individually. Alternatively, you can arrange to pick up your furniture items from our warehouse. Please contact us at hello@louloushop.com.au to organise a pick-up.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about our shipping and delivery policy, please contact us at hello@louloushop.com.au. We are here to assist you and ensure your shopping experience with Lou Lou Shop is exceptional.
Thank you for shopping with us!
Lou Lou Shop