FAQ'S

Order Placement: To purchase homewares, you can easily place an order on our website. Simply add your desired items to your cart and proceed to checkout. You can reach out to us if you need assistance hello@louloushop.com.au 

Delivery Time Estimates: Delivery times vary depending on item availability, your location, and chosen shipping method. You can also see our Shipping & Delivery Policy. 

Payment Methods: We accept major credit cards (Visa, MasterCard, excluding American Express), PayPal, and Afterpay.

Return Policy: For details on our return policy, please refer to our returns policy page.

Order Tracking: Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the delivery status of your order.

International Shipping: Unfortunately, we do not currently offer international shipping.

Custom Pieces: If you're looking for a custom piece, we offer sourcing services. Lead times for custom items typically range from 4 to 6 weeks. If express shipping is required please reach out and we can provide you a quote. Have a look at out pre and custom order page for more information. 

Order Modifications: Once an order has been placed, we are unable to accommodate cancellations or modifications.

Gift Wrapping: If you would like your order gift wrapped and a note included, please indicate this in the notes section of your shopping cart during checkout.

Vintage Items: All vintage items will be noted in items listing.