TERMS OF SERVICE
Terms of Service
Welcome to Lou Lou Shop! We're thrilled to have you join our community. These Terms of Service ("Terms") are designed to ensure your experience with us is enjoyable, secure, and transparent. If you have any queries regarding these Terms or any other matter, please feel free to contact us at hello@louloushop.com.au.
1. Acceptance of Terms By accessing or using our Service, you are agreeing to be bound by these Terms. These Terms form a legally binding agreement between you and Lou Lou Shop, safeguarding the interests of both parties and establishing clarity in our relationship.
2. Registration We're delighted to welcome you to the Lou Lou Shop community! Registering for an account not only grants you access to our services but also integrates you into a vibrant community of like-minded individuals. Registration facilitates personalised services and ensures a seamless shopping experience.
3. Collection Notice Your privacy is of utmost importance to us. We collect personal information in accordance with our Privacy Policy, adhering to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Rest assured, we handle your information responsibly and securely.
4. Accuracy, Completeness, and Timeliness of Information Transparency and accuracy are paramount to us. We strive to provide you with the most precise and current information possible, as mandated by the Australian Consumer Law (ACL). Thus, the information presented on our Service is guaranteed to be accurate, complete, and non-misleading.
5. Promotions and Competitions Stay tuned for exciting promotions and competitions periodically offered by Lou Lou Shop. These activities comply with relevant Australian laws and regulations, ensuring fairness and legality in all our engagements.
6. Obligations of Users As a valued member of our community, we trust you to utilise our Service responsibly and respectfully. By accessing our Service, you agree to abide by all applicable laws and regulations, including but not limited to the ACL and the Competition and Consumer Act 2010 (Cth).
7. Duties and Taxes You are accountable for any duties, taxes, or other charges levied by customs authorities or governmental agencies. We adhere to all pertinent taxation laws and regulations in Australia.
8. Payments Simplicity is key when it comes to payments. Payment for all orders must be made in full at the time of purchase. We employ secure payment gateways to safeguard your financial information, complying with the Payment Card Industry Data Security Standard (PCI DSS).
9. Orders Placing an order with Lou Lou Shop marks the beginning of a delightful shopping journey. Your order constitutes an offer to purchase goods from us in accordance with these Terms and any specific terms provided during the purchase process.
10. Fitness for Purpose We take pride in the quality of our products. If you have inquiries regarding a product's suitability, feel free to contact us for assistance. Our products adhere to warranties and guarantees mandated by the ACL, ensuring their acceptability and fitness for intended purposes.
11. Warranties While we make no warranties or representations concerning the quality, accuracy, or completeness of information provided through the Service, we are committed to assisting you with any concerns. We provide warranties as necessitated by law and aim to resolve issues promptly and fairly.
12. Delivery The anticipation of receiving a package is always thrilling! Please refer to our Shipping and Delivery Policy for pertinent information. We comply with all relevant laws and regulations governing product delivery, guaranteeing the safe and efficient delivery of your orders.
13. Refunds We understand that hiccups may occur. If you need to request a refund, please contact us, and we will endeavour to assist you. Our refund policy complies with the ACL, offering remedies for faulty products, non-delivery, or other issues as outlined in our Refunds and Returns Policy.
14. Unacceptable Activity We advocate for a positive and inclusive community. Any activity contrary to our values, including unlawful or prohibited behaviour, will not be tolerated. We are dedicated to fostering a safe and welcoming environment for all users.
15. Disclaimers While we strive for accuracy and reliability, we cannot guarantee the Service will always be error-free or uninterrupted. We provide the Service on an "as is" and "as available" basis, and your use of the Service is at your own risk.
16. Indemnity By using the Service, you agree to indemnify and hold harmless Lou Lou Shop and its affiliates from any claims or liabilities arising from your use of the Service. This includes breaches of these Terms or violations of any law or third-party rights.
17. Events Beyond Control In unforeseen circumstances beyond our control, such as natural disasters or acts of terrorism, we will work diligently to minimise disruptions to your shopping experience. However, we cannot be held liable for any delays or failures caused by such events.
18. Termination While we hope you remain part of our community indefinitely, circumstances may necessitate termination. Lou Lou Shop reserves the right to terminate or suspend this agreement at any time by delivering notice or sending you a message advising that your shopping privileges have been removed. Termination of this agreement is effective on the day notice is received or such later date as specified. Additionally, Lou Lou Shop reserves the right to remove anyone from the system or refuse to deliver to a particular address at any time. Conversely, you may cease placing orders with us at any time.
19. Jurisdiction and Governing Law These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Australian courts. By using the Service, you agree to submit to the jurisdiction of the Australian courts for any such disputes.
Thank you for choosing Lou Lou Shop! We eagerly anticipate embarking on this journey with you. Should you have any queries or feedback, please do not hesitate to contact us at hello@louloushop.com.au.
Last updated: 19/06/2924
Lou Lou Shop ABN 48 349 165 876